How do I create an account?

Go to Account Creation

 

How do I log into my account?

You log into your account at Account Login

Account Page Options

·         Settings: Update your email, name, and password

 

·         Order History: View all orders placed under your account. You are able to provide product reviews by clicking on the order # then select Submit Reviews for this Order.

 

·         Address Book: You can create saved addresses to ship to

 

·         Wishlist: Displays all the Wishlist’s you have created. To view the Wishlist you click on the black circle with the plus + sign to expand the list for viewing. To remove items from the Wishlist select the X at the top of item image.

·         You can share your wish list by clicking on share. You can share via Facebook, Twitter, or Email.

 

·         Club Yandy * Members only You can change your Club Yandy Shipping address, ship date, and credit card information in this section

 

·         Rewards: Displays your balance and expiration dates.  Account holder can earn One Reward $ for every $10 spent.   The reward $’s are valid for 30 days from original purchase.   Account holders can earn One Reward $ for every product review completed.

 

How to reset Password?

You can request a new password by clicking on login and select Forgot your password?

If you have additional questions please contact Customer Care at 800-883-0860

 

When do my Rewards Expire?

·         Yandy Rewards Dollars expire 30 days from original purchase or completed product review.   You can log into your account to view your reward balance and expiration dates.

·         Yandy Reward dollars cannot be applied to an order already placed and assigned an order number.   If need assistance Yandy Customer Care can place a phone order for you and apply your reward dollars only if your payment method is a direct credit card payment

 

How do I apply my Rewards?

Glad to hear you are going to use your rewards. You earned them. To apply your Yandy Reward Dollars prior to their expiration you need to log into your Yandy account before checking out.

Add the items you wish to purchase to your shopping cart.

When you are ready to complete your order Click on one of the following Payment methods offered:

Direct Credit Card Payment

1. Click on Checkout Now

2. On the payment method page you will see the Apply button for rewards.

3. Click on Apply to add your Reward Dollars

4. You can add any store credit or gift cards on the section too.

5. Please save & continue to complete your order

PayPal Payment

1. Click on PayPal

2. Confirm shipping address and agree to the PayPal terms and conditions*

3. On the next page you will then see the Apply button for rewards

4. Click on Apply to add your Reward Dollars

5. You can add any store credit or gift cards on the section too.

6. Please save & continue to complete your order

Amazon Pay Payment

1. Click on Amazon Pay

2. Select shipping address and agree to the Amazon Pay terms and conditions*

3. On the next page you will then see the Apply button for rewards

4. Click on Apply to add your Reward Dollars

5. You can also add any store credit or gift cards on the section too.

6. Please save & continue to complete your order

*If your Amazon Pay or PayPal email address is different than your Yandy Account email address that is ok. The rewards will still apply. Your order confirmation will be sent to the email address on your PayPal or Amazon Pay account. However, your order will be available for review in your Yandy account. Yandy will only ship to the PayPal or Amazon Pay approved address.

 What is Club Yandy?

Monthly subscription program offering: Specially selected lingerie set delivered monthly, Free Shipping, Free Returns, VIP priority customer service number and personal shopper and 20% off during your birthday week.   Full details available at Club Yandy Details

 

Do you have Yandy Gift Cards?

Yes, gift cards are available for purchase Gift Card Order Form in both a traditional gift card or electronic gift card sent via email. Gifts are available for purchase online only.

 

Can I opt for a local pickup?

Yes, if you are in the Phoenix, AZ area, you can opt for a local pickup. To do so, you will need to make special arrangements with our customer service team. Please call our customer service team in advance of placing your order at 1-800-883-0860 or 602-732-7350. A customer service agent will need to place the order for you and provide a pick-up time and directions to our warehouse.

 

What is your privacy and security policy? 

We understand that many people are concerned about security when shopping online. Yandy.com employs industry-leading technologies to store sensitive information and protect it while in transit over the internet. Our site uses the latest 256-Bit Digital SSL security technology with extended validation which certifies that our site is not only secure, but that our customer’s information remains secure as well.    We want you to be able to shop at Yandy.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone at 1-800-883-0860 or 602-732-7350.

 

What Payment methods do you accept?  

Yandy does not accept personal checks.  Yandy accepts most major debit or credit cards through Visa, MasterCard, American Express, Discover Card, Amazon Pay, and Pay Pal.   We accept some Pre-paid cards; American Express gift cards tend to be more reliable.  We do not offer COD, money order, or pay by check.

 

What currency is listed on the website? 

Yandy is a United States based company. All price values are displayed as US Dollar. You can use an online exchange rate converter to see another country's currency. Most credit card issuers charge currency conversion fee for foreign purchases made with their credit card, debit, and check cards. Yandy is not responsible for these fees. The conversion fees are an agreement between you and your financial institution. You would need to contact your credit card issuer to confirm what the rates is.


Why is there $.10 Charge on my Credit/Debit Card?

Yandy places a $.10 transaction preauthorization to verify the cardholder’s information. There will be a $.10 preauthorization for each attempt made to checkout. If information the customer provided is invalid from what the cardholder’s financial institution has there will be a $.10 preauthorization for each attempt made to checkout. The $.10 charges are not charges at all, but a temporary preauthorization done before charging the entire amount. The $.10 will never post and is immediately voided.

 

Why was there a price adjustment?

All store prices are subject to change without notice. The price listed at the time of purchase and fulfillment is the final price. The order confirmation and shopping cart reflects the current price. Prices of items at the time of order and fulfillment reflect the current price. The price does not change on a completed order.

 

What are your Terms & Conditions of Discounts?

Discount links and promo codes must be applied at the time of purchase. Limit one discount link per order. Discounts are not valid on Price Reduced and Clearance items that have a posted price reduction.
The total purchase price including the applied discount link must meet the minimum purchase amount to qualify for Free Premium Shipping. If the discount applied drops you below minimum amount you are responsible for the shipping fees.
The customer is responsible for all shipping costs on returned merchandise.  Promotional offers are not valid on out-of-stock items.
Yandy does not honor a promo code, coupon, or discount link on an unsupported Yandy website.

 

Why didn't I receive my confirmation email? 

First, please check your Spam or promotions folder as our emails occasionally end up there. If you still have not received your confirmation email it may be due to a spelling mistake when inputting your email address in to your order.  Please contact customer care 800-883-0860 to confirm that your order was placed.

 

When will an item be back in stock?

If an item on our web site says that it is out of stock, you can be notified of when the product will return to stock by clicking the "Notify Me" link on the product page. An email will be sent to you when the product returns in stock. Occasionally our customer service team can indicate when a specific item will return to stock. Our customer service team can be reached at 1-800-883-0860 or 602-732-7350 or by email at service@yandy.com.

 

What is a Pre-Order Item?

Yandy offers a pre-order option on designated products.  A pre-order product is an item that is purchased prior to stock availability.  The customer is provided an estimated ship date for the product at the time of purchase.

Can you send me a catalog?

Yandy offers seasonal catalogs with featured items.  Our full catalog of items is only offered online.

 

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