Shipping FAQ's

  • Minimum $70.00 purchase to qualify for Free Flat Rate Shipping does not include expedited shipping methods or non US shipping destinations.
  • Your order confirmation clearly states the Delivery Spread or Guaranteed Delivery Date.
  • We offer Overnight Express, United States Postal Service (USPS) Priority Mail®, UPS 2-Day, UPS 3-Day and UPS Ground at an additional charge. Shipping fees are calculated in your online shopping cart.
  • United States Postal Service Priority Mail® is not a guaranteed shipping method. Priority Mail® usually takes 1-3 days in transit, however it's not guaranteed and can take longer. USPS is a cost efficient shipping method that does not offer a money back guaranteed.
  • uses the United States Postal Service Priority Mail®l, First Class Mail or UPS Ground as the standard shipping flat rate shipping method, with this method we determine the best method.
  • Only orders shipping within the United States, US Virgin Islands, Puerto Rico, Guam, Northern Mariana Islands, or to an APO qualify for Free Shipping
  • APO, Puerto Rico, Hawaii, Alaska, Guam, US Virgin Islands, and PO Box shipments must ship using the United States Postal Service Only, no UPS service available. No express service is available to PO Boxes, Puerto Rico, HI, AK Guam and APO/FPO addresses.
  • Tracking information is provided via email as long as the customer provided a valid email address.
  • Tracking information is not available for APO/FPO addresses.
  • Please keep in mind USPS and UPS will only leave the package if they feel it can be left securely. If they cannot securely leave your package a notice will be given to you.¬†Please note Yandy may require a signature based on the value of the order or other special requirement.
  • If you are unable to sign after the attempted deliveries a notice may be left to pick the package up at the post office or arrange a delivery with UPS.

Guaranteed Delivery Methods

  • UPS & United States Postal Service Priority Mail Express® options are guaranteed unless noted above in the Ship Time Delivery Date Box.
  • Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond's control - such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays and natural disasters.
  • Guaranteed delivery will be subject to geographic shipping restrictions that may apply to particular locations. Hawaii & Alaska do not offer a guaranteed overnight method.
  • Tracking information is provided via email as long as the customer provided a valid email address.
  • All orders received by 4 PM Pacific Time will ship on the same day Monday thru Friday* not including Holidays. *Overnight Saturday Delivery exception please see below

Overnight Saturday Delivery

  • UPS and United States Postal Service Priority Mail Express® are used for Overnight Saturday Delivery. Not all locations are available for Saturday Delivery. Check your Area for Saturday Delivery Eligibility
  • Saturday United States Postal Service Priority Mail Express® orders received by 1:30 pm Pacific 4:30 pm Eastern Friday ship out on the same business day excluding Holidays.(Does not include HI, AK, PR, or US Virgin Islands)
  • UPS Overnight Saturday Delivery by 4:00 pm Pacific / 7:00 pm Eastern Friday ship out on the same business day excluding Holidays.
  • Express orders will be received in the next business day and you will receive detailed tracking information via e-mail provided you include a valid e-mail address with your order.

What if I am unable to Locate my Delivered Package?

Yandy needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems.International shipping methods vary.

It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact Yandy immediately.

Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. Failure to notify Yandy ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility.

All parcels are insured and there is a limited time frame to file a claim. If we are beyond the claim time frame Yandy is limited on the actions we can take. Please note the shipping address but be correct to file a claim.

What if I entered my shipping information incorrectly or missing information?

Yandy ships all orders to the shipping address provided by the customer. Yandy accounts and Pay Pal accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to see if the information can be corrected. Yandy is proud at the speed we ship. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.

Customers are responsible for submitting the complete required address information:

  • Resident name
  • Apartment numbers
  • University Names
  • Dorm Numbers / Campus mail box numbers
  • Company/Business Names
  • C/O resident

If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Yandy as undeliverable. UPS, USPS-United States Postal Service, International Post or private courier will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the post, UPS, and courier most likely will not deliver the package.

The Yandy's shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not correct the shipping label may be created incorrectly. Yandy is not responsible for any additional charges needed to reship or retrieve a package. Yandy is not responsible for any lost packages that the address was incorrectly provided.

If your package is returned to Yandy, there is a $5.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping methods for an additional fees.

If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges when the package is returned to Yandy, the shipping charge fees will not be refunded.

How long does it take for the package to be returned as undeliverable?

UPS usually returns a package within 1 week back to Yandy. USPS/Post and private international couriers can take up to 180 days if not longer before they are returned. Undeliverable, refused, and unclaimed packages are given no priority to be returned to Yandy but the service partner. Please be patient. Yandy will contact you when the package is returned.

Why is my packaged delayed?

Reasons for Possible Delay:

  • Invalid or incomplete address- We ship to the address you provided on your order and is listed on your confirmation email.
  • Did not supply a valid telephone number on order
  • Import Customs Delay - your country flags the "lingerie / costume import"
  • Not available when delivery is attempted
  • Delivery address does not have regular daily delivery service
  • Weather Delays
  • Mechanical Delays
  • Attempts made to deliver and no one is available to sign for the package

US Shipping Holidays

(No Orders are shipped on the following Holidays)

January 1 - New Years Day

January 20 - Martin Luther King Jr's Birthday

February 17 - Presidents Day

May 26 - Memorial Day Holiday

July 4 - Independence Day 4th Of July

September 1 - Labor Day Holiday

October 13 - Columbus Day

November 27 -28 - Thanksgiving Day

December 25 - Christmas Day