Yandy - July 7, 2017

Bliss-fully Aware | Customer Service FAQ - How do your promo codes work?


I received a phone call today from a customer, Michelle. Michelle was having an issue applying a promotion code to her order. I asked her what the promo code was and how she received it. She stated she signed up for our newsletter to receive 10% off and she received an email from us that our swimwear is 20% off. She clicked on the link from our newsletter and shopped from there. She then tried to put in the 20% off swimwear promo code but she noticed she can either use one or the other and not both. I informed Michelle that only one promotion code can be applied per order. She stated she is only buying swimwear and will use the swimwear promotion code, she thanked me and stated she looks forward to more of our promotions in the future. 

We do get customers that try to apply multiple promotion codes, however, we only allow for one promotion per order. Also, something to keep in mind is promotions do not apply to already discounted products such as clearance and bundle items. Discounts also need to be applied at the time of purchase and before the expiration date. Some customers contact us because they are having issues applying a prom code that they received from a third party website. Unfortunately, this can happen and Yandy does not accept these third party codes. 

If you ever have any issues with promo codes don't hesitate to reach out to our customer service team via email at service@yandy.com, by phone at 800.883.0860 or through our live chat system. Until next time... happy shopping! 


I received a phone call today from a customer, Michelle. Michelle was having an issue applying a promotion code to her order. I asked her what the promo code was and how she received it. She stated she signed up for our newsletter to receive 10% off and she received an email from us that our swimwear is 20% off. She clicked on the link from our newsletter and shopped from there. She then tried to put in the 20% off swimwear promo code but she noticed she can either use one or the other and not both. I informed Michelle that only one promotion code can be applied per order. She stated she is only buying swimwear and will use the swimwear promotion code, she thanked me and stated she looks forward to more of our promotions in the future. 

We do get customers that try to apply multiple promotion codes, however, we only allow for one promotion per order. Also, something to keep in mind is promotions do not apply to already discounted products such as clearance and bundle items. Discounts also need to be applied at the time of purchase and before the expiration date. Some customers contact us because they are having issues applying a prom code that they received from a third party website. Unfortunately, this can happen and Yandy does not accept these third party codes. 

If you ever have any issues with promo codes don't hesitate to reach out to our customer service team via email at service@yandy.com, by phone at 800.883.0860 or through our live chat system. Until next time... happy shopping!